SERVICES

Four things, done properly — nothing you don't need.

Every engagement starts with one of these four. No bundled add-ons, no upsell maze — just the IT work that actually keeps a small business running.

core

Managed services

Ongoing monitoring, maintenance, and support for your network and devices, so problems get caught before they become downtime. This is the service most clients start with — everything else builds on it.

What's included
  • 24/7 monitoring and alerting across your network and endpoints
  • Patch management and software updates handled for you
  • Help desk support when something needs a person, not just a dashboard
  • Regular network health checks and endpoint protection
Ideal for: businesses that want IT handled proactively instead of calling only when something breaks, with predictable, fixed-cost support.
coverageall systems normal
Network uptime
monitored
Endpoint protection
monitored
Patch status
up to date
Backups
monitored
cloud

Microsoft 365 / cloud services

Setup, migration, and day-to-day support for email, file storage, and the Microsoft tools your team already relies on. Whether you're moving to the cloud for the first time or already there and outgrowing your current setup, we handle it end to end.

What's included
  • Microsoft 365 setup, licensing, and migration
  • Exchange email configuration and ongoing support
  • OneDrive and SharePoint setup for file storage and sharing
  • Teams configuration and user support
Ideal for: teams moving to the cloud for the first time, or already on Microsoft 365 and needing someone to actually manage it.
cloud servicesall systems normal
Exchange / email
monitored
OneDrive / SharePoint
monitored
Teams
monitored
Licensing
up to date
on-site

Hardware repair

Diagnostics and repair for desktops, laptops, and office equipment — from a dead drive to a full workstation refresh. We fix what can be fixed and tell you plainly when it's time to replace instead.

What's included
  • Desktop and laptop diagnostics and repair
  • Component replacement (drives, memory, power supplies, and more)
  • Full workstation refreshes for aging equipment
  • Printer and office peripheral troubleshooting
Ideal for: a single machine that's acting up, or a fleet of workstations due for a refresh.
ticket #5192open
Workstation won't boot
diagnosing · on-site
last update 40m ago
project

Contracting services

One-off projects and installs — network buildouts, office moves, new equipment rollouts — scoped and billed separately from ongoing support. If it has a clear start and end date, it belongs here rather than in a monthly plan.

What's included
  • Network buildouts and office relocations
  • New equipment rollouts and installs
  • Structured cabling and wiring projects
  • Scoped, fixed-bid project work — no surprise hourly creep
Ideal for: a defined project outside your regular support plan — new office, new location, or a one-time buildout.
projectscoped
Site survey
complete
Cabling & install
in progress
Equipment rollout
scheduled
Handoff
pending

Not sure which one you need?

Tell us what's going on and we'll tell you plainly whether it's a quick fix or a bigger project.

Email info@brainchildtechnology.com